| Service Standards |
Service Standard Results
2013-14 |
Hearing Recommendations / Decisions
Other than section 52, 58 or 58.16
- 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing (other than section 52, 58 or 58.16)
For section 52, 58 or 58.16
- 100% of Reasons for Recommendation/Decision completed no later than 15 months after the Board's determination that the application is complete (for section 52, 58 or 58.16)
|
Hearing Recommendations / Decisions
Other than section 52, 58 or 58.16
- 4 decisions: 100% completed within 12 weeks following a public hearing
For section 52, 58 or 58.16
- 7 decisions: 100% completed within 15 months after Board's determination that the application is complete
|
Export/import authorizations
- 100% of new short-term oil and/or petroleum export orders processed within two working days
- 100% of new short-term NGL export orders processed within two working days
- 100% of all short-term natural gas import and export orders processed within two working days
Electricity export permits
- Category A(complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
- Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period
|
Export/import authorizations
- New short-term oil and/or petroleum export orders – 17 received: 100% processed within two working days
- New short-term NGL export orders – 3 received: 100% processed within two working days
- Short-term natural gas import and export orders – 170 received: 98% processed within two working days
Electricity export permits
- Category A: 6 received: 100% of decisions released within 40 calendar days
- Category B: 0 received
|
Landowner Complaints
- Respond with initial course of action: 100% responded to within ten calendar days
|
Landowner Complaints
- 10 files: 100% responded to within ten calendar days
|
Onshore Pipeline Regulations and Processing Plant Regulations audits
- 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
- 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report
|
Onshore Pipeline Regulations and Processing Plant Regulations audits
- 6 audits: 100% of draft audit reports released within twelve weeks of field work completion
- 6 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report
|
Financial audits
- 80% of draft financial reports sent to the audited company within eight weeks of completing field work
- 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
|
Financial audits
- 2 draft financial reports: 100% of draft audit reports released within 8 weeks of completing field work.
- 2 final financial audit reports: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
|
Non-hearing Section 58 applications
- Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
- Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
- Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days
|
Non-hearing Section 58 applications
- Category A: 1 received: 100% of decisions released within 40 calendar days
- Category B: 26 received: 96% of decisions released within 90 calendar days
- Category C: 12 received: 100% of decisions released within 120 calendar days
|
Canada Oil and Gas Operations Act applications
Well drilling applications
- 100% of decisions rendered within 21 calendar days of receiving a complete application
Applications to alter the condition of a well
- 100% of decisions rendered within 21 calendar days of receiving a complete application
Geological and geophysical applications
- 100% of decisions rendered within 30 calendar days of receiving a complete application
|
Canada Oil and Gas Operations Act applications
Well drilling applications
- 2 received: 100% of decisions rendered within 21 calendar days
Applications to alter the condition of a well
- 7 received: 100% of decisions rendered within 21 calendar days
Geological and geophysical applications
- 2 received: 100% of decisions rendered within 30 calendar days
|
Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
Commercial Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
|
Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
Commercial Discovery Applications on frontier lands
|
Library Requests
- 90% of requests responded to within one working day
|
Library Requests
- 1196 requests: 95% of requests responded to within one working day
|
